qx999's Privacy Policy

qx999 is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. This Privacy Policy ("Policy") explains what types of information qx999 collects, how that information is used, when it may be shared with third parties, and what measures are in place to protect your data.

This policy applies to qx999's website, mobile application, and all related digital services. Our services are intended solely for individuals aged 21 or older. If you are below that age, please refrain from using our services.

If any changes are made to this policy, we will notify you via a notice on the platform and the "Last Updated" date at the top of the policy will be revised.

When registering an account and using services on qx999, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or other government-issued identification details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket account numbers or bank account details
• Messages and information provided when contacting support

When you use our platform, certain information is collected automatically:

• IP address and geographic location (approximate)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system information
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

In some cases we may also receive information from trusted third-party sources, such as:

• Transaction confirmation details from payment processors (bKash, Nagad, Rocket, banks)
• Verification results from identity verification service providers
• Risk assessment information from fraud prevention services

Collected information is used for the following purposes:

• Creating and managing accounts and verifying user identity
• Processing financial transactions — deposits (minimum ৳500) and withdrawals (minimum ৳800)
• Running gaming and betting services without interruption
• Providing bonuses, rewards, and VIP benefits
• Delivering customer support via 24/7 live chat and email

• Preventing fraud, money laundering, and other unlawful activities
• Ensuring age verification — services are for users aged 21 or older only
• Maintaining compliance with applicable laws and regulations
• Implementing responsible gaming policies and protecting users
• Maintaining the technical security of the platform

• Analysing user experience and improving platform quality
• Recommending games and features based on your preferences
• Identifying and resolving technical issues
• Supporting responsible gaming by monitoring gaming behaviour
• Sending important service-related notices and updates

qx999 never sells or rents your personal information for commercial purposes. Information may be shared in the following limited circumstances:

• Service Partners: With trusted partners for payment processing, identity verification, cybersecurity, and technical services — only the necessary information and under strict confidentiality agreements.
• Legal Obligations: Disclosure may be required as part of a court order, government directive, or legal process.
• Fraud Prevention: With relevant authorities for the purpose of preventing fraudulent activity.
• Business Transfer: In the event of a company merger or acquisition, while maintaining the protections set out in this policy.

We work with various game providers including PG Soft, Pragmatic Play, JILI, and Spribe. These providers may see limited technical data for the purpose of running games (such as session IDs or bet amounts), but your personal identity information is not shared with them.

Cookies are small text files stored in your browser. qx999 uses cookies for the following reasons:

• Essential Cookies: Keeping login sessions active, ensuring security, and running the platform's core functions.
• Functional Cookies: Remembering your preferences (such as language) and providing a personalised experience.
• Analytics Cookies: Analysing usage patterns on the platform to improve service quality.

You can control or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some platform features from working correctly. For detailed guidance on managing cookies, refer to your browser's help centre.

qx999 uses industry-standard technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — HTTPS protocol used for all data transfers
• Sensitive data (payment details, passwords) stored in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Strict access controls for database access

• Only authorised staff have access to user data, on a need-to-know basis
• Regular privacy and security training for staff
• Strict confidentiality agreements with third-party service providers
• A rapid response plan in the event of a data breach

Your information will be retained for as long as needed to provide the service. Even after an account is closed, certain information may need to be retained for a defined period to meet legal obligations. Once retention is no longer required, data will be securely deleted or anonymised.

You have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: Where there is no legal obligation to retain it, you may request that your personal information be deleted.
• Right to Restrict Use: In certain circumstances, you may request that processing of your data be limited.
• Portability: The right to receive your data in a structured, machine-readable format.
• Right to Object: The right to object to the use of your data for specific purposes.

To exercise any of the above rights, contact our support team — via 24/7 live chat or by email at: [email protected]

After verifying your identity, we will respond to your request within a reasonable time. Some requests may not be fully fulfillable due to legal obligations — in such cases we will explain the reason to you.

qx999's services are strictly for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step during registration.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. If you suspect that a minor is using our platform, please notify us at [email protected].

Our servers and technical infrastructure may be located in various countries. Your information may be transferred outside Bangladesh. For any international data transfer, we ensure that:

• The receiving party maintains protections equivalent to those in this policy.
• Appropriate contractual safeguards are in place for the data transfer.
• Data is always transferred using SSL encryption.

qx999 reserves the right to update this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notice to your registered email address
• Updating the "Last Updated" date at the top of the policy

Continued use of the platform after changes are made will be considered as your consent to the updated policy. If you do not agree with the updated policy, please stop using the service and contact us.

For any questions or comments about this privacy policy, or to exercise your rights, please contact us:

• 24/7 Live Chat — available after logging in to the platform
• Email: [email protected]
• Support is available in both Bengali and English

We will endeavour to respond to your enquiry as quickly as possible. For privacy-related complaints or complex requests, contacting us by email is recommended so that a detailed written response can be provided.